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JAMES & JEANINE BROWN said:
[Timeliness] He was late for the appointment time of between 8:00 A.M. and 12;00 P.M. He was very professional and solved the problem quickly.
Assigned Technician: John Allen
You Just Got a 5 Star Review in Dispatch!
RONALD HAMILTON JR said:
[Problem Resolution] John was very professional, polite and efficient. He explained the broken part and replaced. I was very satisfied with my service.
Assigned Technician: John Allen
[Technician] Good job are you polite
Assigned Technician: Carlos De Leon
[Professionalism] All three would apply
Assigned Technician: Mark Valine
He showeed up early and solved the problem quickly.
Assigned Technician: John Allen
[Professionalism] Budget Rooter was awesome!
Assigned Technician: John Morrissey
[Professionalism] John was very helpful!
Assigned Technician: John Morrissey
Josh was timely, efficient, prepared to resolve the problem, and professional. I appreciated that he had the experience and knowledge to fix my hot water heater in a short period of time.
Used them for broken toilet through my home insurance.Excellent service and job.
03-29-2017 [Professionalism] The technician is very friendly, knowledgeable,and efficient!
Assigned Technician: Mark Valine
03-29-2017 [Professionalism] Fast and very efficient
Assigned Technician: Mark Valine
3-27-2017 [Problem Resolution] Efficient, called when he was on his way. Fixed all problems. Carlos was great.
Assigned Technician: Carlos De Leon
03-27-2017 [Service, Technician] Efficient, solved the problem, good communication, helpful.
Assigned Technician: Randy Carter
03-21-2017 I was extremely pleased with the service provided by the Budget Rooter Staff. They were prompt. identified the service and upgrade necessary. They were professional, explained what they were doing and why and answered all questions. They're work was very neat. I commend they're work and would recommend them to anyone.
Assigned Technician: Josh Vanover
03-21-2017 Carlos is great.... So helpful!
Assigned Technician: Carlos De Leon
03-20-2017 [Timeliness, Problem Resolution, Professionalism, Coverage] I was very happy with the competence of the service person. He was very professional, informative, and a pleasure to work with. Thank you
Assigned Technician: Carlos De Leon
03-14-2017 [Timeliness, Problem Resolution, Professionalism, Coverage] Excellent work enjoy talking to him and then
Assigned Technician: Carlos De Leon
03-14-2017 [Service, Price, Timeliness, Technician] Carlos was great. He communicated everything clearly, worked quickly, was polite and overall superb. Thanks Carlos!
Assigned Technician: Carlos De Leon
Job well done, the technician was professional and kind. Customer Service is hard to find. He was excellent. Plumbing Problem
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism, Coverage] Randy was very knowledgeable about the plumbing issue that I had....so knowledgable that he resolved it in a couple of minutes.
Assigned Technician: Randy Carter
[Timeliness, Problem Resolution, Professionalism, Coverage] Thank you carlos- great work
Assigned Technician: Carlos De Leon
[Service, Timeliness, Technician]
Assigned Technician: Josh Vanover
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage] Carlos was amazing , he work very fast , he is a great person very friendly and he gets the job done asap.Stongly recommended
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism] Josh was very friendly and took care of our needs in a timely manner you can tell he takes pride in his work!!!
Assigned Technician: Josh Vanover
[Timeliness, Problem Resolution, Professionalism, Coverage] Carlos did a great job. Friendly, great at explaining what was needed to repair.
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Carlos De Leon
[Timeliness, Professionalism] The technician was excellent I would recommend him to anyone once again excellent work done here love love loved it
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism, Coverage] Great guy, excellent service, quick & efficient.
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism] Nice work
Assigned Technician: Mark Valine
[Service, Timeliness, Technician] The guys that came out were very professional and did a great job.
Assigned Technician: Randy Carter
[Timeliness, Problem Resolution, Professionalism, Coverage] Very thorough, professional and completed work in a timely manner. Will recommend your company
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism] Randy and josh were great. The American Shield was crap. Both Randy and Josh answered several questions on the system that will help me in the future.
Assigned Technician: Randy Carter
[Timeliness, Problem Resolution, Professionalism, Coverage] Mark was a great guy, knows his job.Above all he remains professional.
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism, Coverage] The guys that came out where vary professional and fixed the problem fast, and gave us great advice !!!
Assigned Technician: Randy Carter
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Randy Carter
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism] The tech was excellent!
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism]
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Randy Carter
[Timeliness, Problem Resolution, Professionalism, Coverage] Mark was great! Outstanding service and efficiency.
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage] They were great with scheduling and getting the problem solved. I would definitely use them again.
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Mark Valine
The technician was professional,and efficient.
Assigned Technician: Jamil Raheem
[Timeliness, Problem Resolution, Professionalism]
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage] He is fast and did really great job
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage] Technician was friendly and professional. Troubleshoot the problem within minutes. Resolved the problem within 30 minutes. Thank you.
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism, Coverage] Mr. Valine was AWESOME!!!!!!! Thank you so much!!
Assigned Technician: Mark Valine
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Mark Valine
[Timeliness, Professionalism] They were not able to complete the service. The staff were very friendly and professional.
Assigned Technician: Carlos De Leon
Assigned Technician: Randy Carter
Timeliness, Problem Resolution, Professionalism, Coverage
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism]
Assigned Technician: Jamil Raheem
[Timeliness, Problem Resolution, Professionalism]
[Timeliness, Problem Resolution, Professionalism, Coverage]
Assigned Technician: Carlos De Leon
[Timeliness, Problem Resolution, Professionalism, Coverage]
Terry (office staff) & techs are very professional & want to ensure customer gets best services posible !
Date 02-10-2017
Terri, Shelly, & Randy, I appreciate your patience with all my phone calls....this has been a very ruff week and you really went above and beyond to help make it as easy as possible for me. Your friendly customer service helping to make this work is greatly appreciated. Thank you, Sandie
Date 02-10-2017
Budget Rooter was Awesome did a fantastic job on my new water heater
I had such a great experience with Budget Rooter. They came out super quick due to it being an urgent matter. They were beyond kind and professional. They even called me later in the evening to make sure everything was working correctly. Such great customer service! I will recommend them to my family and friends.
Dated 02-09-2017
Timeliness
Dated 02-09-2017
[Service, Timeliness, Technician]
Date 02-09-2017
[Timeliness, Problem Resolution
Date 02-07-2017
[Problem Resolution]
Dated 02-07-2017
[Timeliness, Problem Resolution, Professionalism, Coverage]
Dated 02-02-2017
Very personable personnel!
Date 02-01-2017
Very friendly
Date 02-01-2017
All three guys were knowledgeable, polite, on time and got the job done correctly in a reasonable amount of time.
Date 01-31-2017
Plumber showed up on time. He was clean, friendly and solved my issue.
Date -1-31-2017
[Timeliness, Problem Resolution, Professionalism] Plumber showed up on time. He was clean, friendly and solved my issue.
Date 01-31-2017
[Problem Resolution, Professionalism] Very friendly
Date 01-26-2017
The guys were very professional and explained the process of the code changes. Their knowledge and explanations were very appreciated
Dated 01-24-2017
Excellent company and plumber
Date 01-23-2017
[Timeliness, Problem Resolution, Professionalism, Coverage]
Date 01-23-2017
[Timeliness, Problem Resolution, Professionalism, Coverage] Excellent company and plumber
Date 01-23-2017
Extremely friendly and helpful, thank you!
Date 01-21-2017
The Budget Rooter was just great. I was disappointed in the extra costs I was responsible for but as far as Budget, they were there best!
Date 01-21-2017
Carlos explained very clearly about problem. While I do NOT agree with tearing up floor that AHS requires, Carlos was very consumer oriented.
Date 01-16-2017
[Timeliness, Problem Resolution, Coverage]
Date 01-06-2017
Good guys, very thorough.
Date :2017-01-05
Did an excellent job installing the new water heater. Very satisfied with the timeliness of the response to our needs.
Date :2017-01-05
Responsive to my situation and provided a solution immediately. Very happy with my choice of insurance provider
Date 12-30-2016
[Timeliness, Problem Resolution, Professionalism, Coverage]
Date 12-28-2016
[Timeliness, Problem Resolution, Professionalism]
Date 12-26-2016
[Timeliness, Problem Resolution, Professionalism, Coverage]
Date 12-19-2016
Good communication. Courteous. On time. Fixed the problem quickly!
Date 12-19-2016
[Timeliness] He did good job but was an hour late and got lost. Not a big deal for me but I have a cranky tenant. Otherwise seemed very good
Date 12-17-2016
Not only solved the problem, but gave us ideas to prevent problems in the future.
Date 12-16-2016
A special "Thank you" to Jamil (service technician). The service time window was 10:00 ~ 3:00pm. Jamil arrived at my home in the morning which I truly appreciated. He assessed the problem which was a leaking garbage disposal and replaced it immediately. Request/highly recommendation moving forward: All Service Technicians should cover their shoes prior to entering the home. Budget Rooter service time zone window should be a four (4) hour window in lieu of five (5) hours. Thank you!
Date :2016-12-14
[Timeliness, Problem Resolution, Professionalism, Coverage]
Date 12-14-2016
Jamil is an honest & competent employee. He quickly fixed problem MSE plumber/ owner could not.
Date 12-14-2016
Randy who came to fix it was awesome. I would have given it a 5 star but the customer service or whoever answer the phone is not that good. Our appt Nov 21, no one had showed up or at least gave us a call to let us know what the problem was. If I had not called, I would have not found out about the problem. I guess communication must be pointed out to let the customer know about the status of the order.
Date 11-28-2016
[Timeliness, Problem Resolution, Professionalism, Coverage
Date 11-23-2016
[Timeliness, Problem Resolution, Professionalism]
Date 11-23-2016
[Professionalism] The technician was a real pro; he diagnosed the problem--a defective product and helped me contact the product manufacturer to get a replacement item sent out to me.
Date 11-22-2016
[Timeliness, Professionalism]
Date 11-21-2016
[Timeliness, Problem Resolution, Professionalism, Coverage]
Date 11-20-2016
[Timeliness, Problem Resolution, Coverage]
Date 11-20-2016
[Timeliness, Problem Resolution, Professionalism, Coverage]
Date 11-18-2016
[Timeliness, Problem Resolution, Professionalism]
Date 11-18-2016
[Timeliness, Problem Resolution, Professionalism, Coverage]
Date 11-18-2016
Randy was very good to communicate and did a good job!
Date 11-18-2016
Mark the technician who came out was professional, nice to me & my dogs, fixed the problem quickly & picked up prior to leaving. Good technician.
Date 11-11-2016
[Professionalism]
Date 11-11-2016
The person they sent out was outstanding, very professional and knew what he was doing from start to finish.
Date 11-11-2016
He did a great job quick and thorough
Date 11-11-2016
We were very happy with their service and technician. We are also very happy with American Home Shieldx
Date 11-06-2016
Everyone at Budget Rooter stepped up and did a fantastic job
Date 11-01-2016